Visual Helpdesk

Lock Business has a vision to revolutionize the way IT departments operate by by making their performance measurable. For IT department managers and employees, measuring their performance with a service score will trigger an incentive to perform every time better than the last time.

As an tool to explain this vision and to train IT employees, we created Visual Helpdesk. In this game, you are the manager a little IT helpdesk and it is your job to prioritize different problems and improvements. Doing improvements costs time in the short run, but saves in the long run. The general happiness of your customers is measured with the IT service score. You can play the game online or install it on your iPad and compete to get the best IT service score.


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